Frequently Asked Questions

• What does my storage limit include?

  
  Storage is based on anything you create or borrow from the Nearpod Library.

• I want to introduce my school's admin to Nearpod. How can I make the introduction?

  
  We’d love to connect with your school’s admin. Just fill out this form with your admin’s information and a Sales representative will reach out to schedule a demonstration so your admin can see Nearpod in action!
  Make sure you have your admin’s permission to do this!*

• What forms of payment does Nearpod accept?

  
  For individual packages (Gold and Platinum licenses): we accept online credit card payment or PayPal and we will email you a receipt.
  
  While we do not process PO’s for our individual licenses, we are able to provide you with an invoice after the purchase is made so that you can request your employer to reimburse you for the cost.
  
  For school-wide licenses and district-wide licenses: we accept ACH, wire transfers, physical checks, and online credit card payments. For all credit card payments over $5,000, there will be an additional processing fee of 3%.

• Can I request reimbursement from my school for my individual license?

  
  We are able to provide you with an invoice after the purchase is made so that you can request your employer to reimburse you for the cost of your Gold or Platinum license.

• Will Nearpod fill out special paperwork to register as a vendor in my district or state?

  
  Yes, we are happy to submit vendor paperwork, please reach out to vendorforms@nearpod.com to get started.

• What is Nearpod’s upgrade policy?

  
  For individual purchases (i.e. Gold or Platinum), if there are six months or more remaining on your Nearpod subscription and your school and/or district get a school/district account, Nearpod will provide you a prorated refund for the unused portion of the Gold or Platinum account. Please contact support@nearpod.com for more information.

• What happens to my Nearpod lessons if I change plans?

  
  When you downgrade from a paid account type to a free one, lessons will be archived on our servers but not accessible to you. Once you re-upgrade, all archived lessons will be restored automatically. If for some reason you seem to be missing lessons you can reach out to support@nearpod.com and we will be happy to assist you.

• Can I share accounts with other teachers in my department?

  
  No, sharing individual accounts is not permitted. Each teacher needs to have their own Nearpod account to leverage the full benefits of the platform!

• Can I access a copy of Nearpod’s W9?

  
  Yes, you can download our W9 here.

• More questions?

  
  If you have additional questions, please feel free to visit our Nearpod Help Center: https://nearpod.zendesk.com/hc/en-us or contact support@nearpod.com